Privacy policy

AWAKEN YOUR HEART WITH ELIS EOOD is a Single-member LLC, UIC 208338422, registered address: Gostivar 2a, 9700 Shumen, Bulgaria.

Website address is: awakenyourheartwithelis.com

This notice explains how we collect, use, disclose and safeguard your personal data when you:

• attend our in‑person imagery and shiatsu sessions or group workshops;
• take part in our live‑stream or recorded online sessions;
• visit awakenyourheartwithelis.com or interact with us on social media;
• communicate with us by e‑mail, phone or messaging apps;
• purchase gift cards, download materials or request a free discovery call.

• Identity & Contact – full name, phone, e‑mail
• Appointment Data – bookings, attendance, payment status, feedback
• Technical & Usage – IP address, browser, session timestamps, cookies, interaction logs

• Directly from you (forms, emails, intake questionnaires, verbal during consultations).
• From third parties – e.g. payment processors, analytics providers or social networks if you connect accounts.

• Providing sessions, discovery calls, sending materials – in line with requirements of Contract
• Invoicing, accounting – according to Legal obligation
• Security & fraud prevention – Legitimate interests
• Direct e‑mail marketing to existing clients – Legitimate interests; opt‑out any time

You may withdraw consent at any time; this does not affect the lawfulness of processing before withdrawal.

• Schedule and deliver consultations/workshops (online & offline).
• Tailor exercises to your needs and track progress.
• Provide recordings/re‑plays if agreed.
• Process payments and issue receipts.
• Send service messages, newsletters (opt‑out anytime).
• Improve our offerings and website through aggregated analytics.

We never sell your personal data.

• Video‑conference & LMS providers (e.g. Zoom) in order to host online sessions
• Payment processors (e.g. Stripe, Payform) in order to take card payments
• E‑mail delivery provider for the website’s contact and booking forms (Mailgun, EU region)
• Accountants / legal advisers for compliance & bookkeeping
• Public authorities where required by Bulgarian or EU law

All processors act under written contracts.

Some of our providers (e.g., Zoom, Stripe) are based outside the EEA. Where data leaves the EEA, we rely on an adequacy decision or Standard Contractual Clauses approved by the European Commission, plus additional safeguards where necessary. You can obtain a copy of these safeguards by contacting us.

We retain personal data only as long as necessary to fulfill the purposes described above or to comply with legal, accounting or reporting requirements.

• Accounting records – 10 years in line with the Bulgarian Accounting Act.
• Marketing preferences – until opt-out + 3 years for audit

We protect data using encryption and secure passwords.

Under the GDPR you can: access, rectify, erase, restrict, object to processing, port data, and complain to the CPDP (ул. “Проф. Цветан Лазаров” № 2, 1592 Sofia). Contact us first – we aim to resolve concerns within 30 days.

No automated decision‑making or profiling is performed.

We use necessary cookies for site function.

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the third-party website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

We may update this notice to reflect legislative changes or service adjustments. Updates will appear on this page and, where changes are significant, we will email registered users 30 days in advance.

If you have questions about this policy or your personal data, email [email protected]